Terms of service
PWA TCG Terms of Service
Last updated: 30 September 2026
These Terms of Service apply to purchases and services supplied through PWA TCG, including our online store and grading submission services.
By purchasing products or services from PWA TCG, you agree to these Terms together with any applicable policies displayed on our website.
Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.
1. General
1.1 PWA TCG operates an online and physical trading card and collectibles business.
1.2 Products and services may include trading cards, sealed products, collectibles, accessories, pre orders and third party grading submission services.
1.3 We may update these Terms from time to time. The version published on our website at the relevant time applies subject to applicable law.
2. Orders
2.1 Orders are subject to acceptance, payment and product availability.
2.2 PWA TCG may contact a customer where additional information is required to process an order.
2.3 If an order cannot be fulfilled, PWA TCG will provide an appropriate remedy in accordance with applicable law.
3. Pricing
3.1 Prices are displayed in Australian dollars unless otherwise stated.
3.2 Shipping and additional services may be charged separately.
3.3 We reserve the right to correct genuine pricing or listing errors, subject to our obligations under applicable law.
4. Pre Orders
4.1 Pre order products are purchased before their expected release or arrival.
4.2 Release dates and delivery estimates may change.
4.3 Manufacturer allocations, distributor allocations, freight delays, customs delays and other matters outside PWA TCG's reasonable control may affect availability or timing.
4.4 Change of mind cancellations are governed by our Return & Refund Policy.
5. Grading Services
5.1 PWA TCG acts as an intermediary between customers and third party grading companies.
5.2 Third party grading companies may include PSA, BGS, CGC and other providers offered by PWA TCG.
5.3 PWA TCG does not determine the grade awarded to an item.
5.4 We do not guarantee a particular grade, designation, label or grading result.
5.5 A grade lower than a customer's expectation does not by itself mean that PWA TCG failed to provide its submission service.
6. Grading Turnaround Times
6.1 Grading turnaround times displayed or communicated by PWA TCG are estimates unless expressly stated otherwise.
6.2 Processing may be affected by grading company backlogs, international freight, customs, operational delays and other circumstances outside PWA TCG's reasonable control.
6.3 PWA TCG will provide information available to us regarding submission progress but cannot control the internal processing speed of an independent grading company.
7. Grading Fees and Additional Charges
7.1 Customers are responsible for grading fees applicable to their selected service.
7.2 A grading company may impose additional charges, including upcharges, where an item exceeds the value or service limits applicable to the originally selected grading tier.
7.3 Where an additional grading company charge applies to a customer's submission, the customer is responsible for that charge where disclosed and lawfully payable.
8. Shipping Grading Submissions to PWA TCG
8.1 Customers mailing cards or collectibles to PWA TCG are responsible for appropriate packaging and selecting an appropriate shipping service.
8.2 Tracked shipping is strongly recommended.
8.3 Customers should clearly include their PWA TCG order number with the shipment.
8.4 Customers are responsible for arranging appropriate additional transit cover for items being sent to PWA TCG where required.
9. Return Shipping of Graded Items
9.1 Graded cards and collectibles may be returned using Australia Post or another carrier.
9.2 Standard shipping may only include the carrier's standard compensation or transit protection.
9.3 Customers requiring Extra Cover, additional transit cover, Signature on Delivery or another available shipping service must notify PWA TCG before dispatch.
9.4 Any additional carrier charge associated with the customer's requested level of cover is payable by the customer.
9.5 PWA TCG does not automatically purchase additional transit cover according to a card's market value, declared value or graded value.
9.6 Where a shipment is lost or damaged while with a carrier, PWA TCG will reasonably assist with an applicable carrier investigation or claim.
9.7 Nothing in this section excludes liability that cannot lawfully be excluded.
10. Customer Information
10.1 Customers are responsible for providing accurate contact, billing and delivery information.
10.2 Customers should notify PWA TCG promptly if information relating to an outstanding order or grading submission changes.
11. Intellectual Property
11.1 Content created by or for PWA TCG on our website, including original branding, graphics, photographs and written material, may not be reproduced for commercial purposes without permission except where permitted by law.
11.2 Third party trademarks, card artwork, product names and other intellectual property remain the property of their respective owners.
12. Australian Consumer Law
12.1 Goods and services supplied by PWA TCG are subject to consumer guarantees where the Australian Consumer Law applies.
12.2 Nothing in these Terms attempts to exclude, restrict or modify those guarantees or any other rights that cannot lawfully be excluded.
13. Other Policies
13.1 These Terms should be read together with our Return & Refund Policy, Shipping Policy and Privacy Policy.
14. Contact
14.1 Customer Service and Orders
accounts@pokeworldaustralia.com
14.2 Grading
grading@pokeworldaustralia.com
14.3 Existing Pokemon World Australia email addresses previously provided to customers may continue to be used during the transition to the PWA TCG brand.