REFUND POLICY
PWA TCG complies with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
CHANGE OF MIND
Please choose carefully before purchasing.
PWA TCG does not offer refunds, exchanges or store credit where you have simply changed your mind, ordered the incorrect item, no longer want the item, found the item cheaper elsewhere or your personal circumstances have changed.
This change of mind policy does not affect any rights or remedies available to you under the Australian Consumer Law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, significantly different from its description, incorrect or otherwise does not meet a consumer guarantee under the Australian Consumer Law, please contact:
Please provide your order number, details of the issue and photographs where relevant so we can assess the matter.
Where required under the Australian Consumer Law, PWA TCG will provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement, refund or other remedy available under the ACL.
PRE ORDERS
Please choose carefully before placing a pre order.
PWA TCG does not provide cancellations, refunds, exchanges or store credit for a pre order solely because of a change of mind.
Pre order stock may be ordered, reserved or allocated specifically to fulfil customer orders. Once an order is placed, PWA TCG may commit funds to suppliers, distributors or overseas vendors and allocate incoming stock against the customer's order.
Release dates, arrival dates and delivery timeframes displayed for pre order products are estimates unless expressly stated otherwise.
Pre order products may be affected by manufacturer, distributor, allocation, freight, customs or international shipping delays outside PWA TCG's direct control.
A change to an estimated release or arrival date does not, by itself, constitute acceptance of a change of mind cancellation.
If PWA TCG is unable to supply a pre ordered product, or if circumstances otherwise give you a right to a remedy under the Australian Consumer Law, your rights under the ACL continue to apply.
MYSTERY BOXES
Please purchase Mystery Boxes with the understanding that their contents are randomly allocated.
All PWA TCG Mystery Boxes have a minimum stated value of $50 AUD per box, unless a higher minimum value is expressly stated on the relevant product listing.
Mystery Boxes may contain graded cards, trading cards, sealed products, packs or other TCG related products. Individual Mystery Box releases may also advertise chase items, odds or other possible contents.
Purchasing a Mystery Box does not guarantee that you will receive any particular card, product, pack, grade or advertised chase item unless expressly stated otherwise.
The $50 minimum refers to the stated value of the contents when the Mystery Box is prepared or offered for sale. Trading cards and collectibles are subject to changing market conditions and PWA TCG does not guarantee any future market or resale value.
Not receiving a particular item, chase or outcome hoped for by the purchaser does not, by itself, constitute a fault or provide a right to a change of mind refund.
Any specific odds, minimum values or other representations advertised for a particular Mystery Box release form part of the information applicable to that release.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
GRADING SERVICES
PWA TCG provides a submission and middleman service between customers and third party grading companies, including services such as PSA, BGS, CGC and TAG.
Grading fees may become non refundable for change of mind once PWA TCG has commenced processing, preparing or submitting the customer's cards to the relevant grading company.
Turnaround times displayed or communicated for grading services are estimates unless expressly stated otherwise. Actual turnaround times may be affected by the grading company's processing times, backlogs, shipping, customs and other circumstances outside PWA TCG's direct control.
The final grade, designation, label and assessment of a submitted card are determined by the relevant third party grading company. PWA TCG does not guarantee that a card will receive any particular grade or designation.
PWA TCG's role as a middleman does not exclude any consumer guarantees that apply to the services PWA TCG itself provides. Where the services supplied by PWA TCG fail to meet an applicable consumer guarantee, your rights and remedies under the Australian Consumer Law continue to apply.
CONTACT
For refund, order or policy enquiries, please contact:
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.