Shipping policy
PWA TCG Shipping Policy
Last updated: 30 September 2026
1. General Shipping
1.1 PWA TCG ships orders using Australia Post and other postal or courier providers where appropriate.
1.2 Shipping options and charges available for an order may be displayed during checkout.
1.3 Delivery estimates are estimates and may be affected by the carrier, destination, public holidays, weather, peak periods and other circumstances outside PWA TCG's reasonable control.
2. Order Processing
2.1 Orders are prepared for dispatch as soon as reasonably practicable.
2.2 Processing time is separate from the carrier's estimated delivery time.
2.3 Customers may receive tracking information once their parcel has been prepared or lodged with the applicable carrier.
3. Pre Orders
3.1 Pre order products will be dispatched after stock has arrived and the relevant order is ready for fulfilment.
3.2 Release and arrival dates are estimates and may change due to manufacturers, distributors, freight providers, customs or other circumstances outside PWA TCG's reasonable control.
4. Tracking
4.1 Where tracking is provided, customers should use the carrier's tracking service for current delivery information.
4.2 A tracking number being generated does not necessarily mean that the carrier has physically processed or scanned the parcel.
5. Delivery Addresses
5.1 Customers are responsible for providing an accurate and complete delivery address.
5.2 Customers should contact PWA TCG immediately if they identify an address error.
5.3 Once an order has been dispatched, PWA TCG may be unable to change or redirect the delivery.
5.4 Additional shipping costs resulting from incorrect information supplied by a customer may be payable by the customer where permitted by law.
6. Customer Shipments to PWA TCG
6.1 Customers mailing grading submissions, returns or other collectibles to PWA TCG should use secure packaging and tracked shipping.
6.2 Grading customers should clearly include their PWA TCG order number with their shipment.
6.3 Customers are responsible for arranging any additional transit cover they consider appropriate for items being shipped to PWA TCG.
6.4 PWA TCG is not responsible for a parcel before it has been received by PWA TCG to the extent that loss or damage was caused by the customer's selected carrier or circumstances outside PWA TCG's control.
7. Graded Card Return Shipping
7.1 Once graded cards or collectibles have returned to PWA TCG, they may be collected where available or returned to the customer by post or courier.
7.2 Standard postage may only include the carrier's standard compensation or transit protection.
7.3 Customers requiring Extra Cover, additional transit cover, Signature on Delivery or another available shipping option must request it before dispatch.
7.4 Additional carrier charges for requested cover or services are payable by the customer.
7.5 PWA TCG does not automatically purchase additional transit cover based on the market, declared or graded value of an item.
7.6 Customers are responsible for notifying PWA TCG of the amount of additional transit cover requested before dispatch.
7.7 Additional cover generally cannot be added after a parcel has been dispatched.
8. Lost or Damaged Parcels
8.1 If tracking indicates a parcel may be lost or a parcel arrives damaged, customers should contact PWA TCG as soon as reasonably possible.
8.2 Where appropriate, PWA TCG will reasonably assist with an investigation or claim with the relevant carrier.
8.3 Carrier compensation is subject to the carrier's terms, exclusions, eligibility requirements and applicable level of cover.
8.4 Nothing in this Shipping Policy excludes or restricts rights available under the Australian Consumer Law.
9. Contact
For general shipping and order enquiries:
accounts@pokeworldaustralia.com
For grading return enquiries: