Privacy policy
PWA TCG Privacy Policy
Last updated: 30 September 2026
This Privacy Policy explains how PWA TCG collects, uses, stores and discloses personal information when customers visit our website, purchase products, submit collectibles for grading, contact us or otherwise use our services.
1. Information We Collect
1.1 We may collect personal information including your name, email address, telephone number, billing address, delivery address and order information.
1.2 For grading submissions, we may also collect information relating to your submission, cards or collectibles, grading company, order number, declared values, shipping information and grading results.
1.3 When you use our website, certain technical information may also be collected through Shopify, cookies and similar technologies, including device, browser and website usage information.
2. How We Collect Information
2.1 We generally collect information directly from you when you place an order, create an account, contact us, submit items for grading, visit our store or interact with our website.
2.2 Information may also be received from service providers involved in processing your transaction or providing services connected with your order.
3. How We Use Information
3.1 We may use personal information to:
Process and fulfil orders.
Manage grading submissions.
Communicate order and grading updates.
Arrange shipping and delivery.
Process payments and refunds.
Provide customer support.
Prevent fraud and protect our business.
Operate and improve our website and services.
Send marketing communications where permitted.
Comply with legal and regulatory obligations.
4. Third Party Service Providers
4.1 PWA TCG uses third party providers to operate parts of our business.
4.2 These may include Shopify, payment providers, Australia Post and other postal or courier providers, technology providers and grading companies such as PSA, BGS and CGC.
4.3 Information necessary to provide the relevant service may be disclosed to these providers.
5. Grading Companies and Overseas Processing
5.1 When a customer purchases a grading submission service, information relating to that submission may be provided to the relevant grading company.
5.2 Cards, collectibles and associated submission information may be transported or processed outside Australia depending on the grading company selected.
5.3 Customers acknowledge that third party grading providers operate under their own privacy policies, systems and procedures.
6. Payments
6.1 Payments may be processed through Shopify or other payment providers made available through our store.
6.2 PWA TCG does not necessarily directly store complete payment card details when those details are processed securely by a third party payment provider.
7. Cookies and Website Technology
7.1 Our online store may use cookies and similar technologies for website functionality, analytics, security, personalisation and marketing.
7.2 Certain cookies may be provided or controlled by Shopify or other third party services used by the website.
8. Marketing
8.1 Where permitted, PWA TCG may use customer contact information to communicate information about products, services, grading, promotions or events.
8.2 Customers may unsubscribe from marketing communications using the unsubscribe function provided or by contacting us.
9. Storage and Security
9.1 We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
9.2 Information may be stored using third party systems and service providers used in operating PWA TCG.
10. Access and Correction
10.1 You may contact PWA TCG if you wish to request access to personal information we hold about you or request correction of inaccurate information, subject to applicable law.
11. Privacy Enquiries and Complaints
11.1 Privacy enquiries or complaints can be submitted using the contact details below.
11.2 We will review privacy complaints and respond within a reasonable period.
12. Changes to this Policy
12.1 PWA TCG may update this Privacy Policy where our business practices, services, technology or legal obligations change.
12.2 The current version will be published on our website.
13. Contact
For privacy and customer service enquiries:
accounts@pokeworldaustralia.com
During the transition from Pokemon World Australia to PWA TCG, existing Pokemon World Australia email addresses previously provided to customers may continue to be used.